Privacy policy

Harmony Basements designs and builds basement renovations in Toronto and the GTA. In this policy, “we” and “us” mean Harmony Basements Corp.

Our Vaughan design centre is at 156 Chrislea Road, Unit 4, Woodbridge, Ontario L4L 8V1.

The person responsible for privacy at Harmony Basements is Diego Botia. You can reach him at info@harmonybasements.ca or 905-669-9039.

Our forms ask for your name, your email address, your phone number, your neighbourhood or city, what you are planning, and anything you choose to tell us.

We keep what you enter on our website, in our forms and in our tools, along with basic technical information: the page you were on, how you reached our website, your IP address, your browser type, and the date and time. When you arrive on our website from one of our ads, we also record your IP address, your internet provider, your approximate location (city and postal area), your device and browser type, and which ad you clicked, so we can detect fraudulent clicks; we keep this record for 30 days, then delete it, and we never sell it or share it. We also use an analytics tool from Microsoft (Microsoft Clarity) that shows us, in anonymised form, how visitors use our pages (heatmaps and recordings of scrolling, clicks and taps), so we can improve the website; it does not record what you type into our forms. See the Microsoft Privacy Statement.

When you call, email, message or visit us, we keep what you tell us and what you send us, such as plans or photos of your space, so we can prepare your design and quote. If we prepare a proposal for you, you view it on our private client site, which keeps a record of your visits to it.

Please do not send sensitive information through our forms. That includes banking details, health information or government ID numbers.

Our website uses cookies and similar technologies from these providers:

When you send a form, the advertising tools can receive a scrambled (“hashed”) form of the contact details you typed. It is used only to match and measure advertising results. The providers do not send your contact details back to us.

Some pages include content from other companies, such as 3D tours, videos, maps and fonts. When that content loads or you play it, that company’s privacy policy applies to it. The same is true when you contact us through WhatsApp or social media.

We advertise online, including on Google, Facebook and Instagram. After you visit our website, other companies, including Google and Meta, may show you our ads on other websites and apps. They use cookies and device identifiers to show ads based on your past visits to our website. We never use sensitive information, such as health, to choose who sees our ads. Our website is not meant for children, and we do not knowingly collect information from children.

Google Analytics advertising features. Where these features are switched on for our account (such as remarketing and Google signals), we and third-party vendors, including Google, use first-party cookies (such as the Google Analytics cookie) and third-party cookies (such as Google advertising cookies) together to show ads based on past visits to our website and to measure them. You can opt out with the links below.

Opting out does not stop ads. It stops ads that are based on your visits. Most opt-outs are saved in your browser. If you clear your cookies or use another browser or device, you may need to opt out again.

We use your information to:

We do not sell your personal information. We do not use it for other purposes without your consent, unless the law allows or requires it.

We keep enquiries and project records for as long as we need them for the purposes in section 5, including our written warranty and our tax and legal obligations. You can ask us to delete your information at any time (section 8).

Our service providers store and process information in Canada and in other countries, including the United States. Information stored in another country is subject to that country’s laws. Its courts, police and national-security authorities may be able to access it.

You can:

How to ask: email info@harmonybasements.ca with the subject “Privacy request”, or call 905-669-9039. You can also write to us at the design centre address in section 1. We may need to confirm your identity first. We reply within 30 days. If we need more time, we will tell you why within those 30 days.

If you are not satisfied with our answer, you can contact the Office of the Privacy Commissioner of Canada at priv.gc.ca.

Our website uses an encrypted connection (HTTPS). Only the Harmony staff who handle enquiries, and the service providers who maintain our systems, can access your information. No system is perfectly secure. If a breach creates a real risk of significant harm to you, we will tell you and the Privacy Commissioner, as the law requires.

When we change how we handle personal information, we will update this page and the date at the top.

Contact: Harmony Basements Corp., 156 Chrislea Road, Unit 4, Woodbridge, Ontario L4L 8V1 · info@harmonybasements.ca · 905-669-9039